All Key2Life products have an unconditional 30-day money back satisfaction guarantee. You may return these product(s) for any reason within this time frame and receive a full refund of their purchase price. Once the product falls outside of the defined 30-day satisfaction guarantee period, we cannot guarantee that the product refund will be honored.
The bracelets (chain and silicone rear opening) can be made smaller by any jeweler as we ship them 8-8 1/2" in length because it is easier to shorten the links than add them. The other silicone bracelets cannot be made shorter.